Refund policy

Return Policy

Returns

If you purchase as a consumer through our webshop, you have the legal right to return your order within 14 calendar days after receiving your item.

For purchases made in person at our premises (pickup purchases), no right of withdrawal applies.

To be eligible for a return, the item must:

  • be returned within 14 calendar days;

  • be in the same condition as received;

  • not have been installed, mounted, programmed, modified or disassembled;

  • include all original labels and markings;

  • be securely packaged to prevent transport damage;

  • be accompanied by proof of purchase.

To request a return, please contact us first at w124be@gmail.com.

Returns sent without prior approval will not be accepted.

Return Shipping Costs

The customer is responsible for all shipping costs.

Return shipping costs are always the responsibility of the customer unless the wrong item was supplied by us.

Original shipping charges are non-refundable unless required by applicable law.

Used Classic Car Parts

We specialize in used Mercedes-Benz classic car parts.

Some parts are sold as used components and may show signs of age, wear, scratches, discoloration or cosmetic imperfections.

Many of our parts are between 20 and 40 years old. Due to their age, the remaining service life cannot be guaranteed.

Normal wear, aging, oxidation, corrosion, dried rubber components and age-related deterioration do not constitute defects.

The customer is responsible for verifying compatibility with their vehicle before purchasing.

Electronic Components

Electronic components are sold as used parts.

For pickup purchases, electronic parts may be tested before purchase whenever technically possible.

After acceptance of a tested electronic part during pickup, no returns or complaints regarding functionality will be accepted, without prejudice to any mandatory consumer rights.

Electronic components that have been installed, programmed, modified, opened or damaged by incorrect installation are not eligible for return.

Inspection Upon Delivery

Please inspect your order immediately upon arrival.

If you receive the wrong item or your shipment has been damaged during transport, you must contact us within 48 hours of delivery and provide clear photographs of both the packaging and the item.

Non-Returnable Items

Returns cannot be accepted for:

  • parts that have been installed or mounted;

  • electrical or electronic parts that have been opened, modified or incorrectly installed;

  • custom-made or specially ordered products;

  • products damaged after delivery;

  • clearance or sale items;

  • gift cards.

Exchanges

If you require a different part, the quickest solution is to return the eligible item (if applicable) and place a new order.

European Union Cooling-Off Period

If your order is shipped to a customer within the European Union, consumers have the legal right to cancel or return their purchase within 14 calendar days.

Returned items must comply with the conditions described in this Return Policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

If approved, the refund will be processed using the original payment method within 10 business days.

If the returned item shows signs of installation, damage, modification or use beyond what is necessary to inspect it, a reduction in the refund may be applied where permitted by law.

If more than 15 business days have passed since your refund was approved, please contact us at w124be@gmail.com.

Limitation of Liability

We are not liable for any labour costs, installation costs, removal costs, diagnostic costs, programming costs, towing costs, rental vehicle costs or any indirect or consequential damages resulting from the installation or use of any used part.

Our maximum liability shall never exceed the purchase price of the relevant part, except where mandatory law provides otherwise.